JOB OVERVIEW
Company: TradeEthiopia
Position: Customer Success Officer
Number of Positions: 10 (Female Applicants Only)
Location: Addis Ababa
Job Type: Full-time
Experience Level: 0–1 year
Starting Date: As soon as possible
Posted Date: July 3, 2025
Application Deadline: July 31, 2025
About TradeEthiopia
TradeEthiopia is a fast-growing online B2B marketplace revolutionizing how Ethiopian farmers and businesses connect with domestic and international buyers. Through its web and mobile platforms, TradeEthiopia enables efficient, fair, and accessible trade—supporting economic growth through innovation. The company also runs TradeEthiopia Business TV & Radio, delivering impactful multimedia content for entrepreneurs across Africa.
As we expand our digital trade and business media services, we are looking to hire 10 Customer Success Officers who are passionate about technology, entrepreneurship, and client empowerment.
Position: Customer Success Officer (Female Applicants Only)
Key Responsibilities:
- Serve as the first point of contact for clients using TradeEthiopia platforms
- Support users across Tesbinn training programs, the Ethio-International Expo, Enisra job platform, and import/export facilitation services
- Provide onboarding guidance, user training, and client support via email, phone, WhatsApp Business, and CRM
- Ensure client satisfaction by identifying needs, addressing complaints, and offering personalized solutions
- Assist during expos, trade shows, webinars, and client-facing events
- Monitor and record client feedback using digital tools for internal improvement
- Communicate effectively with internal teams (sales, events, IT) to address customer needs
- Identify opportunities to upsell or cross-sell digital services
Required Qualifications:
- BA degree in Business Administration, Marketing, International Trade, or related fields
- 1 year of experience in customer support, B2B coordination, or digital platform service roles (fresh graduates with internship experience encouraged)
- Proficiency in Microsoft Office, Google Workspace, WhatsApp Business, and CRM systems
- Excellent verbal and written communication skills in English and Amharic
- Knowledge of B2B commerce, trade platforms, or customer success principles is preferred
- Passion for trade, entrepreneurship, and economic development
- Knowledge of additional languages (French, Arabic, Chinese) is a strong asset
- Ability to multitask, stay organized, and deliver results under pressure
Why Join TradeEthiopia?
- Opportunity to shape Ethiopia’s digital trade future
- Gain exposure to trade facilitation, digital training programs, and real-time B2B platforms
- Work with a diverse, innovative team committed to entrepreneurship and inclusion
- Build meaningful relationships with businesses and clients across Africa
How to Apply
Interested and qualified female candidates should send their CV and cover letter via email to:
Email: employer@enisra.com
Subject Line: Application for Customer Success Officer
Deadline: July 31, 2025
Only shortlisted candidates will be contacted.
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