JOB OVERVIEW

Company: Shabelle Bank S.C
Position: Senior CBS Support Officer – Internal Only
Job Type: Full-time
Location: Addis Ababa, Ethiopia
Vacancy No: SB/HCM/0219/26
Application Deadline: July 30, 2026

About Shabelle Bank

Shabelle Bank is a fully licensed commercial bank in Ethiopia operating under the principles of Islamic banking. The bank began its journey as a microfinance institution in 2011 and later obtained a banking license to provide ethical financial products and services to its customers.

Shabelle Bank provides modern banking solutions including internet and mobile banking, debit cards with SMS alerts, online account opening, extended banking hours, 24/7 cash deposit machines, Saturday banking services, and dedicated banking units for women.

The bank is currently seeking qualified professionals for the following position:

Position: Senior CBS Support Officer – Internal Only

Educational Qualification

Applicants should have:

• Master’s Degree or Bachelor’s Degree in:
  • Computer Science
  • Information Science
  • Information Systems
  • Electrical and Computer Engineering
  • Information Technology
  • Related fields

Experience Requirement

• 4–6 years of related work experience.
• At least 2 years of experience in an IT Officer role.

Job Summary

The Senior CBS Support Officer is responsible for administering and supporting the bank’s Core Banking System (CBS) to ensure system availability, reliability, and operational efficiency.

The role involves configuring banking products and processes, troubleshooting system issues, managing upgrades and integrations, monitoring system performance, supporting users, ensuring regulatory compliance, and participating in system implementation and migration activities.

Key Responsibilities

The successful candidate will be responsible for:

• Administering, supporting, and maintaining the bank’s Core Banking System (CBS) to ensure high availability.
• Configuring CBS products, parameters, and business processes based on operational requirements.
• Troubleshooting application issues and coordinating with vendors when required.
• Managing system upgrades, patches, and testing activities with minimal disruption.
• Supporting integration between CBS, digital banking platforms, payment systems, and third-party applications.
• Monitoring system performance and recommending improvements.
• Providing technical support and training to users and business departments.
• Ensuring compliance with banking regulations, security standards, and internal policies.
• Participating in system implementation, data migration, and disaster recovery activities.
• Preparing technical documentation, change requests, and operational procedures.

How to Apply

Interested candidates who meet the requirements should submit:

• Short CV written in English (maximum 3 pages).
• CV must be saved in PDF format.
• Three professional referees with their contact details:
  • Email address
  • Telephone number

Applications should be submitted online through the official application platform:

Important Notes

• Hard copy or physical applications will not be accepted.
• Shabelle Bank reserves the right to cancel the advertised position.
• The bank does not charge any fee at any stage of the recruitment process.
• Only shortlisted candidates will be contacted throughout the selection process.

Application Deadline: July 30, 2026

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