JOB OVERVIEW
SALARY :- Offer As per Company Scale
DATE POSTERD :- Sept 30, 2024
DEADLINE DATE :- October 11, 2024
JOB POSITION & REQUIREMENTS
- POSITION 1 :- User Relationship & Asset Management Officer
➠ Salary: As per the company scale
➠ Division: Information System Management
➠ Duration: 10 consecutive working days from the date of vacancy announcement
Purpose of the Job
➠ To ensure the acquisition of quality and cost-effective information system solutions, maintain detailed inventory of the Corporate and BUs’ assets, and apply the gathered information in making the best decisions regarding IT-related purchases by building and maintaining good vendor/supplier relationships, assuring smooth and uninterrupted operations.
Main Duties and Responsibilities
➠ Handle IT incidents reported from Corporate/BUs-wide departments/divisions in adherence to IT policies and procedures.➠ Escalate unresolved IS incidents to the respective Information Systems Function.
➠ Identify problem trends and troubleshoot recurring issues until permanent solutions are found.
➠ Install and update antivirus software on networked computers.
➠ Request and maintain an adequate supply of parts and repair materials.
➠ Test and verify hardware/peripherals to ensure they meet required specifications.
➠ Conduct regular preventive maintenance.
➠ Maintain accurate IT records of discussions or correspondence with BUs.
➠ Act as the primary contact for IT service support-related functions for BUs.
➠ Participate in desktop OS installations, upgrades, and printer support.
➠ Configure mail clients and troubleshoot mail client-related issues.
➠ Support the installation and service of photocopiers and their connection to computers.
➠ Maintain documentation of procedures, processes, and reports related to asset and configuration management.
➠ Collaborate with infrastructure teams to analyze asset performance trends.
➠ Assist procurement staff in negotiating with vendors for cost-effective IT solutions.
➠ Maintain vendor performance records regarding quality, capacities, systems, and responsiveness.
➠ Perform additional tasks assigned by the immediate supervisor.
Skill and Educational Background
➠ Education: MA/MSc or BA/BSc degree in Software Engineering, Computer Engineering, Computer Science, Information Technology, Management Information Systems, or related fields.
➠ Experience:
➠ 0 years of demonstrated experience for MA/MSc degree holders
➠ 2 years of demonstrated experience for BA/BSc degree holders
➠ Hands-on experience in IT management within a business environment is an asset.
➠ Skills Required:
➠ Communication skills
➠ Analytical skills
➠ Report writing skills
➠ Negotiation skills
HOW TO APPLY
Interested applicants should submit non-returnable copies of their cover letter, CV, Educational Certificate, Job Experience, and other relevant credentials via:
Email: nigathr2022@gmail.com
In Person :- Nigat Coordination Office, Wollo Sefer, Ambasel Building, 1st Floor, Office No. 108D, or
Bahir Dar, Kebele 16, at the back of Ambasel Building, Office No. 10 (1st floor).
