Klik Investment PLC Job Vacancy 2025 – Call Center Agent

JOB OVERVIEW

Company: Klik Investment PLC
Position: Call Center Agent (10 Positions)
Location: Addis Ababa, Ethiopia
Employment Type: Permanent
Application Deadline: September 10, 2025

About Klik Investment PLC

Klik Investment PLC is a fast-growing company engaged in delivery and logistics services in Ethiopia. We are committed to ensuring efficient service delivery and exceptional customer experiences through innovative solutions.

We are looking for Call Center Agents to join our team and contribute to the growth and customer satisfaction of our business.

Position: Call Center Agent

Qualifications and Skills

• Education: BA Degree in Communication, Accounting, Business Administration, Economics, Engineering, Computer Science, or related fields.
• GPA: Above 3.00.
• Experience: No prior experience required (fresh graduates encouraged to apply).
• Excellent communication skills (verbal & written).
• Strong problem-solving and active listening abilities.
• Proficiency in MS Office and basic computer skills.
• Customer-oriented mindset with patience and empathy.
• Ability to stay calm and professional under pressure.
• Multilingual ability is a plus.
• Languages: Fluency in Amharic and English (other local & international languages are advantageous).

Major Duties and Responsibilities

• Customer Support & Assistance: Handle inquiries via phone, email, and chat.
• Issue Resolution: Track shipments, resolve delivery-related issues, and provide solutions.
• Record Keeping & Documentation: Maintain accurate records of customer interactions.
• Product & Service Knowledge: Stay updated on services and provide accurate information.
• Quality & Performance: Ensure high standards of customer satisfaction.
• Team Collaboration: Work with colleagues to improve customer support processes.

What We Offer

• Competitive salary and benefits.
• Professional growth opportunities with training and career development.
• A dynamic, fast-paced work environment.
• The chance to make a tangible impact on the growth of Ethiopia’s delivery services.

How to Apply

Interested and qualified applicants are invited to submit their motivation letter and updated CV via email:

Email: rediate.mekuria@gmail.com

Subject Line: Call Center Agent – [Your Name]

Deadline: September 10, 2025

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