JOB OVERVIEW
Organization: Ethiopost
Position: Junior Customer Care Officer
Location: Addis Ababa
Job Type: Full-time
Application Deadline: November 26, 2025
About Ethiopost
Ethiopost is Ethiopia’s national postal service provider, operating more than 600 branches across the country. As a state-owned enterprise (SOE), it is responsible for establishing, expanding, and maintaining postal services nationwide. Ethiopost is the designated postal operator mandated to deliver universal postal service in line with the government’s universal service obligations.
With a renewed vision, Ethiopost aims to become a global leader in postal services and a preferred partner in logistics, financial, and government service delivery. The organization continues to modernize its systems to meet growing customer expectations and support national development.
Position: Junior Customer Care Officer
This role is ideal for fresh graduates who are passionate about customer service, communication, and problem-solving. The Junior Customer Care Officer will handle customer inquiries, support service delivery, and contribute to enhancing customer satisfaction across Ethiopost’s service network.
Minimum Qualifications
Applicants must meet one of the following educational criteria:
- Bachelor’s degree in Marketing Management, Economics, Management, Business Administration, Secretarial Science, Office Management, or related fields with 0 years of experience
OR - College Diploma + TVET Level IV in related fields with 2 years of work experience
Key Responsibilities
- Respond to customer inquiries, concerns, and complaints in a timely and professional manner
- Understand Ethiopost’s services to provide accurate information and product guidance
- Process customer orders, handle transactions, and coordinate with departments to ensure timely service delivery
- Investigate and resolve issues such as billing errors, service interruptions, and shipment problems
- Communicate clearly and empathetically, ensuring positive customer interactions
- Collect, document, and report customer feedback for service improvement
- Escalate unresolved or complex issues to higher-level support
- Maintain strong customer relationships through consistent and reliable service
- Collaborate with operations and other departments to resolve customer cases efficiently
- Work effectively under pressure while maintaining professionalism
- Prepare or receive damaged shipment reports needed for claims settlement
- Ensure all customer complaints are resolved in a timely and high-quality manner
- Support teamwork, contribute to shared goals, and offer assistance to colleagues
Location
Addis Ababa, Ethiopia
Application Deadline
November 26, 2025
How to Apply
Interested and qualified applicants should submit their application letter, updated CV, and all relevant academic documents online through the link below:
Only candidates who meet the requirements will be contacted.
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