JOB OVERVIEW

SALARY :- As per company scale

DATE POSTERD :- Oct 2,2024

DEADLINE DATE :- Oct 5,2024

JOB POSITION & REQUIREMENTS

Position 1. Junior Call Center Officer

Qualification

➠ Education :- BA Degree (no experience required) OR College Diploma + TVET Level IV with 2 years of experience.

Skills

➠ Strong communication skills for handling various stakeholders.
➠ Strong understanding of technology, with the ability to leverage it for improving operational efficiency and effectiveness, including process automation and data management.

Responsibilities

➠ Handle inbound calls, addressing customer queries, concerns, and requests courteously and professionally.
➠ Provide timely and accurate information about products, services, or company policies.
➠ Troubleshoot customer issues and escalate complex problems as needed.
➠ Communicate with customers via phone, email, chat, or social media to ensure consistent, positive interactions.
➠ Record and maintain customer information, interactions, and transactions in the call center database or CRM software.
➠ Identify opportunities to upsell or cross-sell products and services based on customer needs.
➠ Adhere to scripts and guidelines for consistent service delivery while maintaining professionalism and empathy.
➠ Meet performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
➠ Participate in training sessions to enhance product knowledge and customer service skills.
➠ Handle customer complaints with problem-solving skills and empathy to achieve satisfactory resolutions.
➠ Collaborate with team members and contribute to a positive work environment.

Place of Work :- Addis Ababa

Allowance and Benefits :- Company vehicle
Attractive allowance and benefit packages

HOW TO APPLY

Interested applicants who meet the requirements are invited to submit their application letter, CV, and relevant academic documents to

Email :- recruitment@ethio.post

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