JOB OVERVIEW
SALARY :- As per company scale
DATE POSTERD :- February 18,2025
DEADLINE DATE :- February 22,2025
JOB POSITION & REQUIREMENTS
Position: Junior Customer Service Officer
Education: BA in Marketing Management/Business Management or other related fields
Experience: 2 Years Related Experience
Special Skill: Amaharic and Afan Oromo Language is Mandatory
Under the general direction and guidance of Head, Customer Service Division, Assist senior customer service officer in improving customer service work procedures. Assist senior customer service officer in the preparation of a clear customer service mission and strategies focused towards that mission. Keep accurate records and document of customer service actions and discussions.
Specific duties & responsibilities:
- Perform all work competently and efficiently and promote a positive image of Company to the public.
- Assist senior customer service officer in improving customer service work procedures.
- Assist senior customer service officer in the preparation of a clear customer service mission and strategies focused towards that mission.
- Assist senior customer service officer in the development of customer service procedures, policies and standards and submit to Deputy General Manager- operation.
- Keep accurate records and document of customer service actions and discussions.
- Assist senior customer service officer in the analysis of statistics and compile accurate reports.
- Assist senior customer service officer in the study of customer service developments and apply best practices to areas of improvement.
- Participate in the preparation of budget of the division.
- Performs other function as required.
Location: Addis Ababa
How to Apply
Interested and qualified applicants send your resume and credentials through:
