JOB OVERVIEW
SALARY :- As per company scale
DATE POSTED :- April 5,2025
DEADLINE DATE :- April 12,2025
JOB POSITION & REQUIREMENTS
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement
Position: Customer Care Associate
Required Qualification and Experience
- Education: Bachelor’s degree in Sales and Marketing, Management or related fields
- Minimum of 1 year experience in customer service.
- Excellent verbal and written communication skills in English, Amharic and Afan Oromo
- Proficiency in using computer systems and Microsoft Office applications
Key Responsibilities:
- Receive and professionally handle incoming customer call
- Greet customers, collect necessary information (Customer ID, name, contact details), and retrieve customer history from the system.
- Actively listen to customer concerns and inquiries and accurately record details in the designated tracking system (Appsheet).
- Provide initial responses to customers, assign query/complaint numbers, and clearly communicate next steps and expected timelines.
- Refer customer issues to the appropriate department (Logistics, Finance, ASM, RSM/NSM etc..) according to established protocols.
- Follow up with relevant departments/personnel to ensure timely resolution of customer issues.
- Provide regular updates (at least every two days) to customers on the status of their complaints.
- Proactively identify and escalate unresolved issues according to established escalation procedures.
- Confirm issue resolution with the department responsible and inform the customer of the resolution and Close resolved complaints/queries in the tracking system.
- Maintain accurate and up-to-date records of all customer interactions in the tracking system.
- Adhere to company policies and standards.
- Utilize provided tools and resources effectively (SharePoint-based Excel tracker, phone line, contact sheets, terms and conditions)
Requirement Skill
- Active listening
- Communication
- Patience
- Attention to detail
- Team work
work Place: Addis Ababa
How To Apply
- Please title your application with the subject line: – “Customer Care Associate”.Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to careers@ethiochicken.com
- Women are highly encouraged to apply
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